Miami or Remote

Full-Time

As a Sales and Customer Experience Specialist at MIO Culture, you will play a pivotal role in representing our brand and nurturing customer relationships. Your dynamic interpersonal skills, combined with your passion for design and sustainability, will contribute to delivering exceptional service, managing product inventory, and coordinating logistics to drive sales growth.

• Cultivate new business opportunities by identifying and reaching out to potential clients and partners.
• Engage in consultative selling, understanding client needs and recommending appropriate solutions.
• Manage the full sales cycle from lead generation to closing deals, meeting or exceeding sales targets.
• Attend trade shows, exhibitions, and industry events to showcase our products and establish brand presence.

• Provide outstanding customer service by promptly responding to inquiries and addressing customer concerns.
• Assist customers in product selection, offering expert advice and tailoring solutions to their needs.
• Collaborate with clients to develop customised design solutions that align with their aesthetic and functional requirements.
• Build and maintain strong, long-lasting customer relationships, ensuring customer satisfaction.

• Monitor product inventory levels, ensuring adequate stock to meet customer demands.
• Coordinate with suppliers and vendors to ensure timely deliveries and restock products as needed.
• Collaborate with the operations team to optimize inventory management and streamline logistics processes.
• Maintain accurate records of product availability, shipments, and inventory transactions.

• Develop a deep understanding of MIO Culture's product range, materials, and sustainability principles.
• Effectively communicate the unique features and benefits of our products to clients and potential customers.
• Act as a brand ambassador, embodying MIO Culture's values and contributing to our mission of sustainable design.

• Bachelor's degree in Business, Design, or a related field (or equivalent work experience).
• Previous experience in sales, customer service, or a design-related role.
• Excellent communication and interpersonal skills, with a customer-centric mindset.
• Passion for sustainable design and environmental responsibility.
• Strong organizational skills with the ability to manage multiple tasks.
• Proficiency in sales techniques and negotiation skills.
• Ability to work independently and as part of a team.
• Knowledge of design software and tools is a plus.