This website contains links to other sites. Please be aware that we do not control and are not responsible for the privacy practices of other sites. We encourage our users to be aware when they exit our site and to understand the privacy policies of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

We implement physical, administrative, and technical safeguards to protect your personal information when it is stored and processed offline. Access to sensitive data is restricted to authorized personnel who require it for legitimate business purposes.

We use industry-standard security measures, including SSL encryption, to protect your data during transmission. Our servers are secured and regularly monitored to prevent unauthorized access and data breaches. Mioculture.com gathers only the customer information that we need to administer our business, our security, the security of our customers and members to provide superior products and service.

Mioculture.com gathers only the customer information that we need to administer our business, our security, the security of our customers and members to provide superior products and service.

There are two categories of information we collect about you when you visit our site. The first type of information we may collect about you is personally identifiable information, such as, your name, address, telephone number, e-mail address, and credit card number. This type of information may be provided as part of a purchase process and allows us to process and fulfill your order and notify you of order status. Other examples of when we collect personally identifiable information are if you subscribe to our newsletter(s).

The second category is non-personally identifiable information. Data such as your IP address, browser type, domain name, specific web pages through which you click, and files you download are gathered in order to gain a better understanding of product, service and site development needs and provide an effective means of security for our website, our customers and members. This data is collected automatically and utilized in aggregate to help us look for trends so that we can improve our Website and your user experience.

Mioculture.com does not rent, lease, redistribute or sell customer information to any third party. In cases of fraud or other types of abuse, we may provide information to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the law requires it.

Mioculture.com will maintain practices and procedures designed to ensure the security, integrity and confidentiality of customer’s credit card numbers. We restrict and limit access to customer information only to those employees who need it to carry out their business functions. When credit card information is transmitted online, mioculture.com uses industry standard security measures called SSL (secure socket layer encryption).

Mioculture.com may send you e-mails with news, promotional offers and announcements only if you opt-in to our newsletter upon checkout or sign up for our mailing list. You may also opt out at any point through the link on our newsletter.

We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.

Call us anytime Monday – Friday 9:30 AM to 5 PM EST. Our number is:+1 (888) 563-3916. We can take your order over the phone. If we are busy please leave us a voicemail and we will return your call promptly. Orders placed over the phone are charged when the product is ready to ship. Phone orders are not eligible for free shipping unless specified by a customer representative.

After placing an online order you will get a confirmation email within 10 minutes. If you place an online order with MIO and don’t get a confirmation email check your junk / spam mail folder.

Sales tax is applied to orders shipped to Florida and Pennsylvania addresses. Florida and Pennsylvania orders are subject to applicable city and state taxes, and the exact amount will be displayed during the online ordering process. Orders shipped to addresses outside of Florida and Pennsylvania will not be charged sales tax. For international orders, MIO does not charge sales tax; however, these orders may be subject to taxes and import tariffs levied by the destination country, which are separate from the product and shipping costs.

Free Shipping:

We provide FREE FedEx Ground shipping on online orders totaling over $200 within the continental United States. The free shipping offer is based on the order subtotal before taxes. Orders with a subtotal under $200 will be shipped via FedEx Ground at standard rates. This offer applies only to items eligible for standard FedEx shipping services.

We ship to addresses within the continental U.S. and internationally. (Please note that P.O. Boxes and APO addresses are excluded.)

International Shipping:

International orders may be subject to import taxes upon arrival in the destination country. These taxes, tariffs, and brokerage fees are NOT INCLUDED in the shipping and handling charges. The purchaser is responsible for paying all applicable import-related charges.

Shipping Costs and Methods:

Orders are shipped from our warehouse using FedEx. Shipping and handling fees, when applicable, are determined by shipment weight, volume, delivery destination, and the retail value of the order.

For further details or shipping and handling estimates, please contact us at +1 (888) 563-3916.

All of our products are usually in stock and ready to ship; however out of stock items may take between four and six weeks to arrive at our facility. Orders for in stock items usually ship within 48 hours. We will make every effort to keep you informed of the status of your order. If you have questions about a backordered product please call us at: +1 (888) 563-3916

All of our products are guaranteed for material quality and workmanship. If you find a defect with an item, please call us for repair or replacement with 48 hours of receiving your product. Please note that dye lots on dyed goods may vary slightly and that imperfections on certain products reflect the natural quality of materials or their manufacturing processes.

Returns are accepted on damaged merchandise on claims made and received within five (5) days of receipt of merchandise. All merchandise must be COMPLETELY UNUSED and in its original packaging. Returns must be properly packed and returned for inspection. We cannot accept returns on merchandise that has been installed, painted, modified or altered in any way. All returns must have a Return Authorization Number. Online orders can request this number through their customer control panel in our site or by calling us at:+1 (888) 563-3916 Monday – Friday 9:30 AM to 5 PM EST

Pending inspection, a refund or credit will be issued to you for the value of the item including taxes minus the shipping charges. Please return the item in its original packaging inside of a larger box to avoid damage of delicate or heavy items or if unsure call for shipping instructions. MIO will not assume the transportation charges for any items returned by courier, USPS or other unless specifically agreed upon beforehand. We reserve the right to charge applicable re-stocking fees (15%-25% depending on product). Please ship all returns to:

MIO
Attention:Returns / (your RMA # (provided by us)
9429 Harding Avenue, Unit 119
Surfside, FL 33154
USA

The following items are not eligible for return:

Loop By The Yard (Cut Fabric) – All sales are final. Refunds are only issued for damaged merchandise if rejected upon delivery. Orders must be inspected before signing for them.
Custom Printed Goods – Non-returnable. Any applicable refunds will be issued as store credit only.

Modified or Assembled Products – Items that have been bent, altered, or assembled cannot be returned.

Custom-Sewn Textiles & Special Orders – This includes special-order colors, textiles, bindings, and custom-sewn products, which are not eligible for return unless there is a verified quality defect.

For any concerns, please contact us immediately upon receiving your order.

We stand behind the quality of our products and want you to be fully satisfied with your purchase. However, due to the nature of trade and discounted sales, our return policy is as follows:

Trade Orders: All trade orders are final sale and not eligible for returns or exchanges unless the item arrives damaged or defective. Any issues must be reported within 5 days of delivery, with supporting photos.

Discounted & Sale Merchandise: Items purchased at a discount, including clearance and promotional sales, are final sale and cannot be returned or exchanged.

Custom & Made-to-Order Items: Due to the bespoke nature of custom and made-to-order products, these items are non-returnable and non-refundable.

Damaged or Defective Items: If an item arrives damaged, defective, or incorrect, we will work with you to resolve the issue by offering a replacement, repair, or store credit, at our discretion. Claims must be submitted within 5 days of receipt with photos documenting the issue.

This policy ensures we can continue to offer high-quality, well-crafted products at competitive pricing while maintaining sustainable practices. If you have any questions about your order, please reach out to our team before purchasing.

MIO reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. By using this site, you acknowledge that the material it contains is protected by copyright, patents and/or trademark rights of MIOOIM LLC. None of the material on this site is in the public domain. ‘Material’ includes, but is not limited to, text, images, logos, product names, executable code, layout designs, and templates. You may download material from this website for personal, non-commercial use only. This Material may not be reproduced, redistributed, rebroadcast or retransmitted in any form, in whole or in part, without the prior explicit written permission of MIOOIM LLC. All trademarks, service marks, trade names, slogans, logos, and other indicia of origin that appear on or in connection with the site, including, but not limited to, the registered trademarks MIO, mioculture and the MIO mark are the property of MIOOIM LLC. You may not copy, display or use any of these marks without prior written permission of the mark owner.If these terms are unacceptable to you, you should immediately cease using this website and destroy any copies you have made of its Materials. You agree that unauthorized use of the Material, as defined in this notice, will cause injury to MIOOIM LLC. If you have any questions about copyright information, please contact us.

This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either expressed or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that MIO shall not be liable for any damages of any kind related to your use of this site.

You agree to defend, indemnify and hold MIO harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

All of the Content on this site, including but not limited to: images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, patent, copyright and/or other intellectual property rights or licenses owned by MIO. The entire Content of this site is intended solely for personal, noncommercial use. MIO reserves complete title and full intellectual property rights in any content you download from this website. You may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from MIO.